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General Policy and Procedure

Before going through the exchange/return process, please consider that most issues can be addressed quickly by troubleshooting. Please review our Troubleshooting page, or contact one of our knowledgeable Customer Service Associates for assistance. If we cannot help resolve your issue, we will gladly expedite your exchange/refund request.

Exchanges / Refunds

Crazy Inkjets offers a 100% customer satisfaction guarantee. We provide a 365-day warranty period for exchanges of merchandise and a 90-day period for refunds.

If any of our products does not perform to your satisfaction or, if you have ordered the wrong product, we will gladly exchange it or refund your purchase price. In order for us to track, process and expedite your request, please first obtain a Return Authorization ("RA") by contacting our Customer Care Center toll-free at: (888) 800-8575

When returning a product we suggest that you use a carrier that can track packages. You are also responsible for insuring the returned item. Crazy Inkjets will not be responsible for any shipping loss originating from your end.

On all returns, the original shipping charge will not be refunded unless we made a mistake with your order. Also, in order to keep our prices competitive, you are responsible for the shipping charges to return the item to us.

Satisfaction with Prompt Reliable Service:

  • Fast Delivery: 98% of orders arrive next day
  • Free Delivery: everything we sell is delivered free of charge on all orders that has been placed.
  • Unprecedented levels of customer service: friendly assistance from real people highly trained - we're extremely easy to contact by phone or email
  • Ultra reliable cartridges: due to our quality products inkjets and laser toners there is no worrie no job will stop unless you out a ink or laser toner.
  • No risk: everything we sell is covered by our 
Printing supplies manufactured box